Opis

This book proposes a new approach to perceiving, assesing, managing and repairing the quality of communication and offers some practical tools. It is well observed and documented that negative conflict has detrimental effects on relationships, health, quality of performance, motivation as well as efficiency and wellbeing in general. In spite of that there are many inspiring stories of successful relationships, companies and groups that manage conflicts well and that have high quality of communication most of the time. Even less than knowledge of how to deal with conflict, have people developed the knowledge base and culture for communication wellness and standards for quality communication. There are many programs, books, training courses, etc., dealing with these issues, but neither organizations nor society in general have adopted the culture of communication wellness.